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How we protect your privacy at hk poll

Your account information, payment details and activity stay secure with us. We collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay…

Data encrypted on deposit and withdrawalPayment details never shared with third partiesAccount access controls you manage
Explore the Lobby Read FAQ
hk poll How we protect your privacy at hk poll
QUESTIONS ABOUT YOUR DATA

Contact us about your privacy rights

If you want to know what data we hold, request changes to your account details, ask us to delete information or have concerns about how we use your privacy settings, reach out through any of these channels. Our support team in Semarang and across Indonesia responds during business hours and can walk you through account access, data requests and privacy settings on both mobile and desktop.

Team online

Live Chat

Open the chat window in your account lobby. Our team responds within minutes during operating hours to answer privacy questions, walk you through data requests and help you adjust account settings.

Email Support

Send a privacy inquiry to our dedicated support inbox. Include your account ID and describe what you need. We reply within 24 hours with detailed guidance on data access, deletion requests and privacy controls.

Account Settings

Visit your profile page in the hk poll lobby. View stored contact details, linked payment methods and session history. Make updates directly or flag items for review by our data team.

HOW WE HANDLE YOUR INFORMATION

Data security and privacy controls

hk poll encrypts your account login, payment information and withdrawal requests using industry-standard protocols.

Encryption & Passwords

Your login credentials and payment information travel across encrypted channels. Change your password anytime from account settings. We never ask for passwords via email or chat.

Cookie & Tracking Policies

We use cookies to remember your login state and show you game recommendations based on your activity. Disable them in your browser anytime; you may need to log in more often.

Payment & Bank Details

DANA, OVO, GoPay and QRIS handle your payment information directly. hk poll receives only a transaction confirmation and your username—we never store your full card or wallet number.

Third-Party Sharing

Your data stays with us unless you agree otherwise. We share only what's legally required (for dispute resolution or to comply with law enforcement requests depending on local law).

Data Retention Schedule

Active account data is kept for 36 months after your last login. Closed accounts are archived for 12 months, then securely deleted. Request early deletion anytime via support.

Account Access & Changes

View and edit your profile, email, phone and payment methods in account settings anytime. Request a full data download or account correction via live chat or email support.

Frequently asked questions about privacy

Read answers to the questions we hear most from players in Indonesia about how hk poll handles account data, payment details and privacy rights.

When you open an account, we collect your name, email, phone number, date of birth and chosen payment method (DANA, OVO, GoPay or QRIS). During play, we record your login times, game activity, session duration and deposit/withdrawal history. If local law requires verification before your first withdrawal, we may ask for a photo ID or bank statement.

Your DANA, OVO, GoPay or QRIS details are sent directly to the payment provider to process deposits and withdrawals. hk poll receives only a transaction receipt with your username and amount—we never store your full card, wallet ID or banking credentials. Payment providers follow their own privacy rules.

Yes. Contact our support team via live chat or email with your account ID and ask for a full data export. We compile your personal details, account history, transaction records and cookies data within 7 business days and send it to your registered email address.

After your last login, we retain your account information for 36 months to handle disputes, verify withdrawals and comply with local record-keeping rules. Closed accounts are archived separately for 12 months, then permanently deleted. Request early deletion via support where local law permits.

No, we do not sell your data to marketers or third-party advertisers. We share information only when legally required (law enforcement requests, gaming regulators depending on local law) or when you choose to receive promotions from partner studios in your notification settings.

Visit your profile page in the account lobby to update your email, phone, payment method and notification preferences. To request data deletion or close your account permanently, open live chat or email support with your account ID. Our team processes requests within 48 hours.

Your game history, balance and personal details remain private. Only you and our support team (when you contact them) can view your account. Game studios see only your username during live table play; they do not access your email, payment method or deposit history.

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