Reference

Terms & Conditions that shape your hk poll account

Our Terms & Conditions set out how your account works with us — from the moment you open it through every deposit, withdrawal and gameplay session.

Account opening & eligibilityDeposits and withdrawalsGameplay and account security

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How our Terms apply to you

hk poll Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on hk poll, you agree to these Terms & Conditions. They cover your use of the platform, your deposits and withdrawals, and how we handle disputes. Access and eligibility depend on local law where you are located. We process deposits through

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DANA, OVO, GoPay and QRIS, and all transactions are subject to our verification procedures. Your account remains your responsibility — you control login access, set your own session limits, and agree not to share credentials or permit unauthorised use. If you have questions about specific clauses
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or how they apply in your region, our support team is available to clarify.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about Terms & Conditions

Team online

Live chat

Open a chat from inside your account lobby or this site. Our team responds weekdays 08:00–20:00 WIB and weekends 09:00–18:00 WIB to answer policy questions and account concerns.

Email support

Send questions about your account, deposits, withdrawals or policy interpretation to [email protected]. We reply within 24 hours on business days.

Account settings

Visit Settings → Account & Security to view your active Terms agreement, review your deposit and withdrawal history, and update your profile or contact details.

YOUR ACCOUNT SECURITY

How we protect your data and account

Data handling

hk poll encrypts all account data in transit and at rest. We collect only information needed to verify your identity, process payments and prevent fraud — no sale to third parties without your explicit consent.

Login security

Your password is hashed and never stored in plain text. We monitor for unusual login patterns and will alert you via email or SMS if we detect access from a new device or region.

Payment verification

Every DANA, OVO, GoPay and QRIS transaction is verified before credit. Withdrawals require account confirmation and may take 1–3 business days depending on your bank or wallet provider.

Cookie & tracking

We use cookies to keep you logged in, remember your preferences and analyse site behaviour. You can review our full cookie policy in Account Settings and opt out of non-essential cookies.

Data retention

We retain account data for the life of your account plus 7 years for tax and anti-fraud compliance. Closed accounts are archived; contact us to request deletion where local law permits.

Policy changes

We may update these Terms to reflect legal changes or platform improvements. We'll notify you by email 30 days before changes take effect. Continued use means you accept the new Terms.

Frequently asked questions about Terms & Conditions

You agree that you meet eligibility requirements where local law permits, that you'll provide accurate information, that you'll use the account only for personal gameplay, and that you'll comply with any regional restrictions on gambling or betting.

No. Your account is personal and non-transferable. Sharing login credentials, allowing someone else to play on your account or using shared accounts is a violation of our Terms and can result in account suspension or permanent closure.

You can request closure through Account Settings → Close Account. We'll process the request within 24 hours. Any balance will be returned to your withdrawal method (DANA, OVO, GoPay or QRIS). Closed accounts cannot be reopened.

Request a withdrawal through your Wallet. We verify the request within 2 hours on business days. Funds are sent to your DANA, OVO, GoPay or QRIS account; most clear within 1 business day, though some banks may take up to 3 days.

Report disputes within 7 days of the transaction date. Contact support with the date, time and game details. We review game logs, wallet records and settlement data to investigate. Most disputes are resolved within 5 business days.

We do not sell personal data. We share information only with payment processors and fraud-detection partners to process your deposits and withdrawals and protect account security. We never sell to marketers without explicit consent.

Yes. Go to Account Settings to update your email, phone, name or address. Some information (like identity verification documents) cannot be deleted for compliance reasons; contact support if you need clarification.

Terms & Conditions that shape your hk poll account

How to contact us about Terms & Conditions

Live chat

Email support

Account settings

How we protect your data and account

Data handling

Login security

Payment verification

Cookie & tracking

Data retention

Policy changes

Frequently asked questions about Terms & Conditions

01 What do I agree to when I open an account?

02 Can I share my account with someone else?

03 What happens if I want to close my account?

04 How do withdrawals work and how long do they take?

05 What if I dispute a transaction or game round?

06 Do you sell my data to other companies?

07 Can I change or delete my account information?

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